There is a running joke around the office that I always just tell people to restart things.

When people knock on my office door or call me with an issue, no matter what I am doing my first response is “have you restarted it?”. Everyone gets a kick out of it. They either laugh, roll their eyes, or ask “why should I do that?”… well there is a good reason for it. You see in today’s land of electronics and devices we are always demanding information from them and need that information as of yesterday. We leave our devices on all day and night. Phones or computers, they run consistently ready to help you out in a split seconds notice.

In that time of never being able to have a few seconds rest our devices get finicky. Much like we need sleep at night to recharge and reset ourselves, our devices need the same too.

Which is why rebooting or restarting devices works for a better percentage of the time. Without boring you too much I will try to give you an answer why this happens and why rebooting or restarting solves a lot of problems. Much like the human body, electronics have a brain. When you start them up a lot of code is run in the brain to make it work like it should. Over time that code can run into an issue or error and not know what to do with itself. By restarting the device it empties the brain and loads it back up with the instructions on how to run like it should again, which clears the error it might have had.

Now some might ask why doesn’t the device just fix itself when the error happens. Let’s take a look at it this way: if the code that knows when an error happens gets an error itself and can’t tell there is even an error, who is going to fix it? Some devices do have error checking codes and codes that check on those codes, but eventually the device will just not know it has an error. Rebooting or restarting clears out the brain and lets it start from fresh again. It is when these errors happen all the time that your support professional needs to step in and find out what is causing the errors.

 

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